To use Microsoft subscriptions such as Xbox Live Gold, Game Pass, and more, you will have to redeem gift cards or digital codes. These codes have 25 characters and have numbers as well as letters. If you are having trouble redeeming this code, here’s how to fix the Xbox gift code not working issue.

Xbox Gift Code Redeem Not Working Error Fix

In case the Xbox digital code/gift card you have is not working and you are not sure why go through the steps below.

Table of Contents

  • First, ensure that the code you have is to be redeemed on your Xbox and not on the game’s or publisher’s website. You can confirm the same via the retailer or check the subscription’s terms.
  • Also, ensure that you are using the code in the region where it is valid.
  • Remember that codes cannot be used if your account has any outstanding payments left. So first, clear those, and then you can try redeeming the code again. Check your pending transactions in your account’s Services & Subscription section.

Xbox Gift Code Error Messages

There are multiple error messages you may see while trying to redeem the Xbox code. Here’s what you should do for each of them:

Xbox Code Not Found

Re-type all the characters of the code and check if it works now. If that doesn’t work, contact Xbox Support directly. These are the letters and numbers that will never be in your Xbox digital code – A, E, I, L, O, S, U, 0, 1, and 5.

Code has Expired

If you think that you are wrongly getting this error message and the expiry date has not passed yet, you can contact Xbox Support to get a new code to use.

Try Again Later

There is a chance that Xbox services are down. In this case, simply wait it out and try again later. Meanwhile, you can check the Xbox status here.

This Code is Not Yet Active

The retailer has to activate the code before you can use it. Once they do so, you won’t get this error and can redeem the code immediately.

Lastly, make sure that you don’t have an active Xbox Live Gold or Xbox Game Pass subscription, because in that case, you cannot redeem a trial code on that same account.

For everything else, the solution is the same – contact Xbox support and they will guide you with the solution. Hopefully, these helped you out. For more Xbox related guides and error fixes, be sure to explore Gamer Tweak!